Terms and conditions

Cancellation Policies

The following conditions apply for any cancellation, which must be communicated in writing by email to contacto@sanvicente.com.co or through our Central Booking lines (6) 333 6157 – 320 693 3707 – 320 693 3706, otherwise the application will not be valid:

  • Cancellations of bookings are subject to current policies Ecotermales San Vicente S.A., time for cancellation are subject to policies NO SHOW.
  • Reservations to cancel more to be announced 8 days before the event will be refunded 75% of booking value.
  • Reservations are announced to be canceled from less than 8 days and 24 hours before the event will be refunded 50% of booking value.
  • Reservations are announced to be canceled less than 24 hours, will be taken as Unfulfilled / No show and no refund will.

NOTE: fulfilling our commitment to providing Health, Being and relaxation in the midst of nature, Please note that the rooms and cabins have no TV, stereos or Wifi. We are more than 2 thousand meters, in cold weather, Please wear comfortable clothes for low temperatures.

  • Mandatory charges.

All Colombian citizens, regardless of the length of your stay, and all foreigners staying in the country at least 60 consecutive days must pay VAT (19%) on departure.

Foreigners with tourist visa are exempt from this tax. When they are sharing a person subject to pay tax and other free thereof, the rate may be applied to the whole room.

If at the time of check-Out, The room has some of the basic elements of the inventory or the host does not provide towels or bathrobes, these will be charged to the room to be canceled with the total count of stay.

  • Additional services

Services for adventure and San Vicente Spa treatments a reservation is necessary, You can be made before arrival, through the data contained in the confirmation of booking or directly at our reception.

If you wish, discharge here the general conditions for hiring.

Business agreements